Return Policy & Warranty

Returns Within 14 Days

A return must be logged within 14 days of delivery to qualify for a return request. Products must be in a resaleable condition, unused, in their original packaging, and with all labels and accessories included.

Any promotional gift or bundled item received with the product must also be returned.

Return Process

• Once your return has been logged, our team will review the request.
• You may be contacted to arrange product collection or drop-off.
• Collection and return processing may take up to 7 working days.
• Once received, the product will be inspected before the return is approved.
• If a replacement is approved, delivery may take up to 7 working days depending on your location.

Warranty

Products may be covered against defects in quality and workmanship under normal personal, family or household use for a period of 1 year from the date of purchase.

Any warranty claim must be supported by proof of purchase. If proof of purchase is not available, repair or service charges may apply.

Defective Goods

If goods are found to be defective due to a manufacturing or material defect within 6 months from the date of purchase, and the defect was not caused by misuse, abuse or tampering, the product may be repaired or replaced.

If the defect is discovered after the first 6 months but within 12 months from purchase, the product may be sent for assessment before a repair or replacement decision is made.

If the product becomes defective after 12 months from purchase, repairs may be arranged at the customer’s cost. No repairs will be carried out without approval of a quotation and payment where required.

When Warranty Does Not Apply

• Damage caused by accident, misuse, abuse or tampering.
• Damage caused by unauthorised repair or modification.
• Damage caused by incorrect use, incorrect voltage, power surges or load shedding.
• Normal wear and tear.
• Damage caused by fire, heat, moisture, liquid contamination or acts of God.
• Products used for commercial or industrial purposes where not intended.
• Products not cared for or used according to the instruction manual.
• Missing accessories, damaged packaging, altered serial numbers or incomplete returns.

Repair Process

• Once a repair is logged, our team will review the request.
• We may contact you to arrange collection, drop-off or assessment.
• Inspection and repair processing can take up to 7 working days after receipt.
• If payment is required, the repair will only proceed once the quotation is approved and payment is received.
• Once the product is repaired, it will be returned to the customer.